I am a regular Walgreens buyer but if I had to determine the number of times I returned or exchanged an item at the store, I would probably lose count quickly. Moreover, for someone as clumsy as me, losing purchase receipt is common. So what does Walgreens Return Policy without receipt say?
Walgreen return policy allows you to return/exchange an item without receipt if you come within 30 days and are able to provide valid government-issued ID card. You are offered lowest advertised price of the product in this case. The refund is provided in form of Walgreens gift card or store credit. Walgreens does not return heavy electronics or household appliances without receipt.
What Is Walgreens Return Policy Without Receipt? (2023)
You can return products to Walgreens without a receipt but it has to be done within 30 days of the purchase. You should also bring along valid ID card for photo identification.
Moreover, if you do not have the receipt, the store can only offer you the lowest advertised price of the items in the last 60 days.
Walgreens will provide you with refund in form of store credit or Walgreens gift card.
How To Return Products/Items To Walgreens Without Receipt?
You may be confused (because I surely was!) when you walk over to the counter for returning an item but don’t have the receipt.
A little guidance will let you handle the situation easily!
- Bring the product to the store with its original packaging and accessories.
- Move to the checkout counter in Walgreens store.
- Ask the employee to return the item and explain that you have lost the receipt.
- Then share your government-issued ID card with the employee.
- Wait for the employee to check the purchase records.
- If everything works out smoothly, the employee will return the item and initiate the refund process.
If the employee is not able to sort out the matter for you, he/she will reach out to store manager and provide a solution.
Can You Return Gifts To Walgreens Without Receipt?
Walgreens understands that most gifts will not have receipts. Therefore, it allows customers to return them without the receipts.
However, you must come over for the return within 30 days of the purchase. The refund will then be transferred in form of store credit or gift card.
What Items Can You Not Return To Walgreens Without a Receipt?
Walgreens still has a limitation on which items you can return and the number of days within which the return must be made.
For example, there are some products that you must return to the store with the original receipt and within 30 days of the purchase.
- Heavy electronics.
- Household appliances.
Other items that the store does not accept in return in any situation are listed below.
- Seasonal items.
- Sexual wellness items.
- Pharmacy items.
Does Walgreens Accept Item Returns After 30 Days?
You must make up your mind about item return or exchange within 30 days of the purchase. Otherwise, Walgreens will not accept it no matter how big or small the product is.
Moreover, you must have the original purchase receipt with you at the time of return. If you come within 30 days but do not bring along the receipt, there are thin chances that the store will cooperate with you.
Nonetheless, the decision depends on individual store managers. Some may let you return an item after 30 days if you provide them a valid reason.
List of Items That Walgreens Does Not Accept In Return
Pharmacy Items: It is not legal to return or exchange prescription drugs at any stores including Walgreens. The only exception is if an error is made during the the purchase. Even in this case, you have to call 1-877-250-5823 to discuss the error.
Sexual Wellness Products: You can not return sexual wellness products to Walgreens regardless of the reason you provide.
Contact Lenses: You can return contact lenses to Walgreens if they send in wrong lenses or you receive product that is damaged or defected. Customers can also exchange lenses if they ordered an incorrect prescription. Only these count as valid reasons.
Gift Cards, Phone Cards, and Prepaid Cards: You can return or exchange any of these at the Walgreens store once you have purchased them.
Seasonal Products: Generally, store laws do not permit buyers to return seasonal products. However, you may be able to do so if you discuss the matter with the store manager.
Tobacco & Alcohol Products: Some of the Walgreens store do not allow you to return tobacco and alcohol products. However, some other stores are flexible in this matter
Birchbox BYOB: You can not return Birchbox BYOB to Walgreens store regardless of the reason that you provide.
Does Walgreens Look Up Receipts At The Time of Item Returns?
Walgreens does look up your receipts when you wish to return or exchange an item but this only happens if you used the Walgreens Balance Rewards card.
Walgreens will then track your purchase and you can opt to print the receipt if you want. On the other hand, Walgreens will not look up your receipt if you made the purchase using a credit or a debit card.
However, you can request them to use the card’s information to check when the transaction was made.
As for the online orders, you can print out the receipt whenever you want using the Walgreens website. The procedure to do is discussed in the next section.
Find The Receipt To Return Online Orders To Walgreens
You can obtain the receipt online for returning the orders.
- Log in to your Walgreens account and click on the Product Orders section.
- Then find the order for which you want to get the receipt for.
- Print the receipt by following the on-screen instructions.
- You can return most of the items to Walgreens without the receipt but you must do so within 30 days of the purchase.
- There are other products like tobacco items, heavy electronics, sexual wellness products and seasonal products that you can not return to the store in any case.
- If you do have the receipt, you must provide photo ID and personally come to return the items at the store.
Frequently Asked Questions (FAQs)
What items can you not return to Walgreens?
Walgreens does not accept returns of prepaid cards, gift cards, testing kits, sexual wellness items, etc.
Can I return an item to Walgreens without a receipt?
There are some items that Walgreens will not take back without receipt. Moreover, even if it does, the store will offer you lowest advertised price in return only.
Why is Walgreens asking for my ID for a return?
Stores often ask for identification such as driver’s license or government-issued ID card when you return a purchase.
Can stores like Walgreens deny a return?
None of the stores, including Walgreens, Walmart or Costco, are legally required to accept any returns. Buyers can only make legal claim if they receive defective items.