Chicago Malls Launch Return Service for Some Online Purchases

by Robert Channick

Chicago, IL – A new service is giving shoppers a reason to go back to the mall: a one-stop shop to return unwanted online purchases.

Happy Returns, a California-based startup, has opened return stations at two Chicago-area malls — The Shops at North Bridge on Michigan Avenue and Fashion Outlets in Rosemont — where customers of five participating online merchants can bring in their online purchases and get full credit from the retailer on the spot.

The service, which launched in April in California, is looking to make online returns easier for customers and cheaper for retailers, while driving traffic to malls.

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