Summer 2015
How to Prevent Loss During the Holidays and Beyond

What to Do When a Theft Occurs

Remember that it is unlikely that you will know 100 percent that theft has occurred.

If you spot suspicious behavior, approach the customer offering to help them find what they are looking for.

Stick with the customer, offering to show them items they may like and do not leave them alone until they leave the store.

Do not touch, hold back, accuse or apprehend a customer you think may have been shoplifting.

Take as many mental notes as possible on their physical description to be able to report to management or security.

If you handle the situation correctly, the worst thing a shoplifter could accuse you of is providing overly attentive customer service.

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Melissa M. Kellogg

Melissa M. Kellogg is a freelance writer specializing in small business, marketing, social media and retail business management. She is based in Edwards, CO, and is a regular contributor to GIFT SHOP magazine. Her work has also been published in various newspapers and magazines in the U.S. and Mexico
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