How to Prevent Loss During the Holidays and Beyond
What to Do When a Theft Occurs
Remember that it is unlikely that you will know 100 percent that theft has occurred.
If you spot suspicious behavior, approach the customer offering to help them find what they are looking for.
Stick with the customer, offering to show them items they may like and do not leave them alone until they leave the store.
Do not touch, hold back, accuse or apprehend a customer you think may have been shoplifting.
Take as many mental notes as possible on their physical description to be able to report to management or security.
If you handle the situation correctly, the worst thing a shoplifter could accuse you of is providing overly attentive customer service.